Refund & Returns Policy

You can request a return or exchange within 3 days of receiving your order if:

• The item is defective, damaged or different from what you ordered.
• The wrong length, colour or product was sent.
• The item was missing from the package.

Items must be unused, in original packaging and with tags attached where applicable. We cannot accept returns for change of mind on hair products for hygiene reasons.

1. Message us on WhatsApp at +233 24 466 5248 within 3 days of delivery.
2. Send clear photos of the item and packaging.
3. Include your order number and the issue.
4. Wait for our team to review and confirm the next step.

If we sent the wrong item, we will exchange it for the correct one at no extra cost. If your preferred replacement is out of stock, we will offer a refund or store credit.

Approved refunds are processed to the original payment method within 5–10 business days after we receive the returned item. Delivery fees are not refunded unless the return is due to our error.

• Items used, washed, altered or damaged by the customer.
• Items returned after the 3-day window.
• Products bought during clearance or final-sale promotions.
• Custom or special-order items.

Bulk and wholesale orders may be reviewed case by case. Large returns must be pre-approved before shipping back to us. Contact us to discuss options.

For returns and refund questions, reach us on WhatsApp at +233 24 466 5248 or visit our Contact page.